Return & Exchange Policy
Due to the temporary closure of our store due to the COVID-19
pandemic, we have adapted our return and exchange policy. If you purchased an
item in store or online and you are not satisfied, you can make an easy and
free return within 21 days of our store reopening (applicable on new
merchandise only and unaltered with all company labels. Proof of purchase is
Items purchased online can also be returned to us by the shipping company of your choice. (See the procedure below).
Remember to keep and provide your invoice (paper or electronic) and the original packaging when making a return or exchange.
How do I return a purchase I made online?
We understand it is difficult to determine how a product is going to fit when looking at it on a computer screen or mobile device, because of this we have tried to make our return policy as easy as possible. If you are unsatisfied with your purchase in any way, you can return unused items in new condition within 30 days after purchase for a full refund, no questions asked.
If you want to exchange and item you purchased online, please contact the store that shipped it. They will work with you to either cross ship the exchange or facilitate an in store exchange based on how close you are to a Source For Sports store. Since we always recommend being properly fit by experts at our physical store locations, please note that we do not cover shipping on exchanges. If you are not sure about the fit of a product, we would recommend visiting our Store Locator to find the Source for Sports location closest to you so you can try the product on before purchasing.
Source for Sports reserves the right to change this Returns & Exchanges policy at any time.
Limitations & Exceptions
Which items are not accepted to return from my online purchase?
The following items are not returnable.
• Jocks & Undergarments – hygienic reasons
• Mouth Guards – hygienic reasons
• Used Product – it will be up to the discretion of the originating store of the delivered package to confirm if an item is new or used
• Special Orders, Custom Orders, and Team Orders
• Customized Product – including jerseys
• Pro Return, Used, or Demo inventory that is being sold off – items marked as "-USED" in the description
Return & Exchange Procedure
How do I return items I've purchased online?
All products being sent back must be in new unused condition, contain all applicable tags and include all manufacturer paperwork (warranty cards). UPC or Serial Numbers must be clearly visible as the Au Grand Bazar store will need to match these tracked numbers to your customer profile for verification.
Before returning your items, call the originating store using the phone number found on the initial invoice or refer to the return label to request a Return Merchandise Authorization (RMA) number. Any returns sent without a RMA number will be rejected and returned back to you. Returns will only be processed if the RMA number is included. To return your order, simply repackage your desired items using its original packaging, affix the return label to the original Au Grand Bazar delivery box, and take your parcel to your local Purolator delivery service. If you do not have a Purolator depot in your area, it is your responsibility to arrange the return shipment with the originating store from which the order was sent from. Once the parcel is received, we will refund you in full minus any shipping costs that may have incurred.
When will I receive my order?
The site's order routing engine determines which fulfillment location(s) will ship your purchase after you have completed and submitted your order. The fulfillment location(s) will verify their acceptance of your shipment, at which point you will receive an email including a tracking number to notify you that your order is ready to ship. Our routing engine attempts to route shipments to the closest fulfillment location(s) based on your ship to address. Average delivery times range from 3-8 business days.
What are the conditions to have free shipping?
For an order to be free, it must meet a few conditions.
• The price must be higher than 99.99$.
• For oversized items, surpluses are applied*.
Are there any extra charges for oversized products?
Select products online do have oversized charges due to the size and / or weight of the item.
These items such as:
• Hockey Sticks
• Wheel bags
• Goalie pads
• Golf set
It is important to note that Oversized Charges are not covered under our Free Shipping offer.
Order Changes & Cancellations
We strive to have all orders shipped out the next business day. Due to this we are unable to make any changes to an order once it has been placed. Before placing an order, please ensure all your information is correct before submitting. Once an order has been cancelled we are unable to reinstate the order. It is recommended that you replace the order online.
Does Au Grand Bazar cover shipping fees?
Unless we have made a mistake in the shipping of your order, you are responsible for the shipping fees for returning a product. You can select the carrier and shipping method of your choice. Errors rarely happen, but if ever we accidentally shipped the wrong product, please contact our customer service as soon as you receive the order. One of our representative will solve this issue in a timely manner.
Return Shipping Address
What is the Au Grand Bazar Return Shipping Address?
Refer to your order invoice or return label for the appropriate shipping address from which your items came from.
• 1141 Rue Principale Granby, Québec - J2J 0M3
Our Best Price Promise
Does Au Grand Bazar match competitor’s prices?
We work hard to offer competitive pricing. In the event you find an item available at a lower advertised price by any of our competitors, we will gladly match that price. If for any reason, you find your purchased item advertised at a lower price within 14 days of purchase, we will gladly refund you the difference.
What is Source for Sports Pricing Policy?
We are only human.
We admit we occasionally make mistakes. With the thousands of items, colors, and sizes that we have to manage, it is impossible to be perfect all the time. We reserve the right to refuse to fill an order if, as a result of a system or human error, our descriptions, images or prices are wrong. Remember: if something sounds too good to be true, it probably is. If you see something on the site that doesn't make sense, send us an e-mail or give us a call. We will explain it or, if it is wrong, correct it.
• Competitor’s advertised price must be presented for price adjustment.
• The advertised offer must be the same brand, model, size, colour, etc. and be available for immediate purchase (i.e. in stock and available for purchase that day).
• If the competitor’s price is not advertised in Canadian currency, it will need to be converted into the equivalent Canadian funds using a currency converter such as XE.com.
• Your credit will be issued in the same form of payment as on your original receipt.
• Management reserves the right to revise this policy at any time.